My education background is in law (Master of Laws (LL.M.) from the University of Helsinki). I have more than 15 years of experience with managing and developing public services for vehicle registration and more recently for driving licenses. I was involved in developing and introducing the first e-services for both vehicle registration and driving licenses in Finland. I also have experience in creating a model for service management in my agency. I am the process owner for our mobile driving license (currently in public pilot phase) and serve as a chairman to the EReg (Association of European Vehicle and Driver Registration Authorities) topic group XIX on non-physical driving licenses.

The main focus points for widely used public services are the customer view point (easy, attainable and low cost services) and the cost efficiency for the government. This has lead to investing a lot of energy to building e-services that are simple to use and fully automatized (no back office work required). To achieve this we have focused on connecting different government and private sector data systems in order to get rid of all paper form documents and other obstacles for efficient e-services. We are e.g. able to use photos from the Finnish passport registry for driving licenses and are currently building a connection to the central heath care database.

As a part of digitalizing our services we have begun developing a mobile driving license (mDL) for national use in Finland. This project is in public pilot phase and we expect to be able to release the application including the mDL to everyone before the end of this year.